Ordering
You may place your order online anytime 24 hours a day. We accept Visa, MasterCard, American Express, Discover, and PayPal.
If you would like to pay by check you may contact customer service at orders@lockeremporium.com. We can send you an invoice to mail with your payment.
Order Status
Orders typically ship within 1 to 2 business days. Assembled units may take up to 1 week. After you place your order, tracking information will be available 24 hours after your order ships. You will receive an email with your tracking number and delivery time.
If for some reason you do not receive an email with your shipping information please contact us at orders@lockeremporium.com.
Return Policy
At Locker Emporium, we understand that occasional problems may arise with a customer’s order. If you need to return a product please email us at returns@lockeremporium.com. We will issue an RGA (Return Good Authorization). Please note: Returned goods will not be accepted without an RGA (returned goods authorization) number from us. Orders must be shipped freight prepaid and a 25% restocking fee may apply. Products must be returned in their original shipping cartons within fifteen (15) days of receipt. Custom orders and orders with options cannot be returned.
Shipping
Most products are in inventory and most unassembled orders ship within 1 to 2 days from the time an order is received. Assembly is available and most assembled orders ship within 3 to 5 days.
Large and/or assembled orders vary in shipping times and may be drop shipped from separate locations. Specific shipping dates cannot be guaranteed. Products are generally shipped via motor freight. Rates are dependent upon weight, size, destination and products ordered - call for freight charge quotation. Freight delivery is curbside. Inside delivery can be arranged for an additional charge. When necessary, equipment is banded and stretch wrapped to pallets. When delivered to the transportation company, shipments become the property of the purchaser. Before acceptance, the extent of any damage should be noted on the bill of lading.
